Refund policy

We want you to love what you ordered. If something isn't right, we're here to help.

30-Day Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn and unused, in the same condition that you received it, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at help-desk@pandaize.com. If your return is accepted, we'll send you instructions on how and where to send your package, including the correct return address. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

If your item arrived damaged, defective, or incorrect, we will cover the return shipping cost and offer you a full refund or a free replacement. Please inspect your order upon reception and contact us right away so we can make it right.

If you are returning an item for other reasons (for example, you changed your mind or ordered the wrong size), the return shipping cost is your responsibility. There is no restocking fee.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect: personalized or custom-made items (such as customized caps or special orders), made-to-order apparel (items printed or produced individually once you place your order), and gift cards.

If you're unsure whether your item qualifies for a return, contact us at help-desk@pandaize.com before purchasing.

Order Cancellation

You can cancel your order free of charge any time before it has shipped or entered production. Contact our customer service as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can request a return after it arrives.

Exchanges

The fastest way to get the item you want is to request a return for the item you have and, once accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unworn and unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at help-desk@pandaize.com.

Pandaize is operated by Zenithia Limited. Customer service: help-desk@pandaize.com | +1 239-496-9508