Return & Exchange

We want you to shop with confidence. This page summarizes our return, exchange, and cancellation terms. They follow our full Refund Policy.

Cancellations

You can cancel your order free of charge any time before it has shipped or entered production. Contact our customer service as soon as possible at help-desk@pandaize.com. Once an order has shipped, it can no longer be cancelled, but you can request a return after it arrives.

Returns - 30 Days

We offer a 30-day return policy: you have 30 days after receiving your item to request a return. The item must be unworn and unused, in its original condition and packaging, with proof of purchase. To start a return, email help-desk@pandaize.com and we'll send you instructions and the correct return address. Items sent back without requesting a return first will not be accepted.

Return Shipping

If we're at fault (damaged, defective, or wrong item): we cover the return shipping and offer a full refund or free replacement. If you changed your mind or ordered the wrong size: you cover the return shipping. There is no restocking fee.

Non-Returnable Items

Personalized or custom items and made-to-order apparel (produced individually once you order) cannot be returned unless they arrive damaged, defective, or incorrect.

Exchanges

The fastest way to get what you want: request a return for the item you have, and once it's accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we'll email you the outcome. Approved refunds go back to your original payment method within 10 business days. Banks may need extra time to post the refund.

Late or Missing Refunds

If you haven't received an approved refund yet: check your bank account, then contact your credit card company (processing delays are common), then your bank. If you've done all of this and still haven't received it, contact us at help-desk@pandaize.com.